We rented a vehicle from DTW with a one way rental to SJC. Looking forward to it again. It's very easy to claim damage to a roof as I am sure most customers do not inspect the roof. I am an Emerald Member and with that I have contactless pickup. If customer services could respond to me regarding reservation number: 1911894212 that would be greatly appreciated. Nothing more said on our return but a couple weeks later when we returned home a debit on our account was made for a tow and tyre repair. Well, I was not given any credit for my free days nor were the 7 free days given back to me. Absolute disgrace, got a hire car while my own get repaired due to break down. I reached out to the manager Christian Scalise numerous times during this issue for assistance and to inform him of how unprofessional his team was acting and got no response until I emailed him fuming and got an email back way later. I have made many calls and went to the airport rental at Detroit and sill do not have anything correct. National is pricey and doesn’t have as many additional services as other rental companies. I came in to Atlanta from out of town and reserved a premium Elite Suv. Category: Car Hire in UK. They are just going through old files and putting through charges. Has spoiled what was otherwise a fantastic trip with the company. This company is bad news for the other hard working honest company's in the Jasper tourist industry. Write a Review. I reached out to the manager Christian Scalise numerous times during this issue for assistance and to inform him of how unprofessional his team was acting and got no response until I emailed him fuming and got an email back way later. National is a terrible car rental service company. It is with dismay that I must take my business elsewhere. First day wheel axle was messed up which caused it to get a flat tire. It's the most non-sense and non-logical thing I got. View Details . 125 National Car Rental reviews. national-car-renta ls.co.uk. Then they did not have another vehicle to replace it. When I called the “Customer Support” number I was told, “Sorry there is nothing we can do for you.” When I asked to speak to a supervisor I received the same response. Got charged a higher rate than quoted and deposit was not taken into account. I feel that too often at Avis especially, non-smoking marked cars smell like ashtrays. I came in to Atlanta from out of town and reserved a premium Elite Suv. Download the app. They are just going through old files and putting through charges. There is no number you can currently ring to query transaction. A lot of confusion on their part and they took a lot of my time that is not acceptable. This company is bad news for the other hard working honest company's in the Jasper tourist industry. National Car Rental (Sanam Rent-a-Car L.L.C) is a company of the Al Tayer Group and has been in the car rental and leasing business since 1994. From the very beginning of this trip it started out with chaos. Looking for a car rental deal? This damage was done by either an employee, or the customer after me. FRAUD!! Disgusting treatment of customers. Then they did not have another vehicle to replace it. The 2020 Discovery broke down on us 3 times. It is sad that your “customer service” is not really service at all. “Worst experience ever had in renting a car” Written on: 11/08/2017 by Taniyah491 (1 review written) Booked car for the US through the UK organisation. When I get to the pick up Stan and his supervisor tell me that this price is not for American citizens and I have to pay $527 more as I am dropping at another location. There are very few reviews - most websites just compare prices - and those reviews I have seen seem to suggest that all of the companies are terrible, especially the big ones like Avis, Hertz and Europcar. By Eli McCormick 11 April 2018. $20 Off Weekend Base Rate. Called National customer service and they had no other vehicles to give us.. Hired a 7 person Ford Max from NCL via Cartrawler but got "upgraded" to a dirty Hyundai transporter which was not so comfortable given that were driving 700 miles but my main complaint is that I paid a 45 pound deposit on 300 pound total and this was not deducted from the bill. We rented a vehicle from DTW with a one way rental to SJC. Would not recommend. Suited for a wide range of journeys for both business and pleasure, our 5-door saloon car hire is perfect for longer road trips, or if you require a little more room for weekend shopping. In a service industry, customer service should be the focus of what you do; rather you choose to ignore customers who you have put in bad situations. I know currently businesses are struggling but this is plainly theft and I hope UAE authorities take notice. Few hours before departure #rentalcars called me and told you have to pay more than 50% of the initial fee, otherwise we cancel your booking. I am only one person, but I suspect there are many more out there that you have shown the same lack of concern towards. 7 Days for the Price of 5 . Most Popular. Being 1.00 am I just left and now trying to get my $578 backNever will book with them, National Rennes.Very helpful.No hard sell on insurance extras.Prompt service on pickup.Will definitely use again, This fuc-kin thiefs stole 4000 diram from me... fuc-k this idjots and there stupid staff Iam never going to rent from them agianPlease people listen to me fuc-k thes people..incompetent cocksuckes and dickhads.. i am warning every one i know. Green Motion - Gatwick Airport. The Avis and Hertz are some of the other main players operating in the U.K. car rental market which offers its services at a huge range of locations across the country and the world. We received the detailed receipt on the day that the vehicle was returned. Went straight back to them but due to the late time their office was closed. National Car Hire at Dubai Airport (Terminal 3, Alamo is same company) stole 2500 Dirhams from my credit-card a year after car hire with them in UAE. It would have been easy for you to arrange a car for me had you cared about the situation you placed me and my wife in. Got charged a higher rate than quoted and deposit was not taken into account. 127 National Car Rental reviews. They are now trying to charge me $700. Most of them have both airport and city locations, though some of the smaller services operate primarily at airports. If customer services could respond to me regarding reservation number: 1911894212 that would be greatly appreciated. They tried to charge me over £300 to come help me and then when I called them out, they quickly started changing their story and tone. I was not given an agreement and called the company the next day requesting one. Did not drive it at all that day had to get a ride to an event. I am wondering if that is how you treat all customers ' complain – ignoring them until they will forget you… otherwise, I don’t understand how after so many emails, phone calls and 4 months of waiting I am still waiting for your management to return to me.I rented from National which almost killed not only me but my entire family... are you sure you want to rent from that company?Be careful!!! Shares. First day wheel axle was messed up which caused it to get a flat tire. Due to the short distance we traveled we assumed we'd fine, but got absolutely blindsided by the bill. View results with any rating. Rideshare services like Uber and Lyft are an attractive alternative to … FRAUD!! I since have again tried to reach him again this morning by both phone and email after I was accused of a piece of a tire treading falling off, stating they need to now charge me for ANOTHER tire?! I had made the reservation two months earlier. I rent over 40 days a year with National and you could care less that you stranded me and my wife at the airport. They just put on a lot of extra fees, that they didn't inform me about. If using a payment source registered outside of the United Kingdom, this location cannot be responsible for any fluctuations in the currency exchanges while the deposit is being held. Sort by. I still have yet talked to a manager on the phone or get my deposit back. The Office in Jasper Alberta Canada. Dollar for dollar, pardon the pun, this rental … The car looked exactly as it did when I picked it up. It's very easy to claim damage to a roof as I am sure most customers do not inspect the roof. I have made many calls and went to the airport rental at Detroit and sill do not have anything correct. I walked to the Avis counter and found myself a car, and while I was there signed up for their preferred program, and will take all of my business to them. Two days later, as instructed I asked to use 7 of my free days to help pay for the 2 week rental. A free inside look at company reviews and salaries posted anonymously by employees. Shame on them.No Tourist will ever return at this rate. Refine Your Search. AVOID AT ALL COST. Horrible customer service, I have never experienced anything like this. As previous reviews this week before me have stated, I too wish I could give my entire Enterprise experience, including my encounter with branch manger Christian D. Scalise and extremely rude staff (Chloe, Alice, etc), a ZERO star. This is an absolute joke and high way robbery. Where do I even begin? 646 reviews for Rentalcars.com, 1.2 stars: 'I booked a car to pick-up and drop-off in different locations. We received the detailed receipt on the day that the vehicle was returned. I will be writing to their corporate headquarters in addition to my credit card company to document this extortion. Horrible. Find reviews of UK Car Hire at Review Centre. COMPLETE FRAUD. No explanation has been offered to us infact no reply to us at all from the Jasper Branch of National Car Rentals. This comes after failing to assist me as their customer in an emergency earlier in the week despite it being their legal responsibility. Showing 1 to 10 of 74 results. They have absolutely taken advantage of me as a visitor and are trying to blame me for damage that I did not cause. Being 1.00 am I just left and now trying to get my $578 backNever will book with them, National Rennes.Very helpful.No hard sell on insurance extras.Prompt service on pickup.Will definitely use again, This fuc-kin thiefs stole 4000 diram from me... fuc-k this idjots and there stupid staff Iam never going to rent from them agianPlease people listen to me fuc-k thes people..incompetent cocksuckes and dickhads.. i am warning every one i know. Download the National Car Rental® app and tap into the power of more speed, choice and convenience - all at your fingertips. SALOON CAR HIRE. They have absolutely taken advantage of me as a visitor and are trying to blame me for damage that I did not cause. Emailed them but no answer... Had a great experience with National until we returned the car and a $250 fee was charged for a pre-existing issue with the car which we have documentation of before taking the vehicle. Our Top Car Hire Deals in the U.S. View All Deals Get It All. I walked to the Avis counter and found myself a car, and while I was there signed up for their preferred program, and will take all of my business to them. National Car Hire at Dubai Airport (Terminal 3, Alamo is same company) stole 2500 Dirhams from my credit-card a year after car hire with them in UAE. I know currently businesses are struggling but this is plainly theft and I hope UAE authorities take notice. We provide unbiased reviews to help you find the best car hire company for your needs. When I went to return my car at 630pm, no one was at the facility, and the entrance to get in the lot was blocked by another car. Wish I could give it zero stars. When I get to the pick up Stan and his supervisor tell me that this price is not for American citizens and I have to pay $527 more as I am dropping at another location. Horrible. In a service industry, customer service should be the focus of what you do; rather you choose to ignore customers who you have put in bad situations. Day 3 drove it to another event on the way to the event the transmission went as I was getting off the highway. I was traveling by myself with a small bag that went in the trunk. Alamo Gold. It was never sent. It took us 3 trips to Detroit airport to get a vehicle and then they changed places to get a vehicle. Leasing of all vehicle categories tailored to suit your needs. Not us and even after 5 emails to there customer care department and one to the branch owner. For the car categories Mini, Economy, Compact, Standard and Vans a deposit of £200 is required. Extra Days Free. Day 3 drove it to another event on the way to the event the transmission went as I was getting off the highway. Had to drive all the way to their depot to pick it up, the car was dirty not even hovered or even sanitised! Buy from Dollar.com. Choose Alamo® in United Kingdom for great deals on quality car hire with a modern fleet including compact, family, premium and SUVs, with a choice of automatic or manual transmission. A free inside look at company reviews and salaries posted anonymously by employees. National Car Hire at Dubai Airport (Terminal 3, Alamo is same company) stole 2500 Dirhams from my credit-card a year after car hire with them in UAE. 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