Spend most of the day calling debtors on the phone and sending letters to debtors. Managing the acquisition of revenue/expense data for monthly product profitability. Ranked within the top 10% of First Card Services' agents assigned to 30-day collection activity. Ensured collection procedures were done according to policy and compliant with regulations, Partnered with management to evaluate accounts, determine appropriate strategies based on need. Next, you put those skills in your call center agent resume, plus a couple more for effect. Informed sales representatives of significant changes in account status in a timely and professional manner. Was making over 300 Outbound Calls daily, and Collected over $ 25k Monthly. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Contacted debtors by phone using CRS and dialer system. This is a real resume for a Debt Collection Agent in Toledo, Ohio with experience working for such companies as Alliance One Inc, Netco Title Inc, Area Title Agency. Knowledge of database and advanced Internet experience / Computer skills. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. The document would also be a good resource for anyone in accounts receivable or general accounting.This resume uses a paragraph style executive summary to provide a snapshot of the jo Located and notified customers with delinquent accounts and attempted to secure payment, using telephone services. Skillfully trained and mentored two subordinate cashiers. As the way debt is collected changes, recruiters will be looking for different skills, so you should highlight positions that demonstrate you can pick up new technology quickly. Review customers credit status, collect monies owed for product(s)/services, and partner with Credit Department on a weekly basis to ensure accounts remain in good standing. A well-written resume can help you stand out from other applicants by emphasizing the experience you can bring to the position. Support and be backup for other collector’s associates Liaise with the credit & collections coordinator or supervisor about all credit issues Languages 26 Director, Credit & Collections Resume Examples & Samples. Conferred with customers by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, and credit contract with customer. I also have work experience including most recently as a reception trainer with Carolina Pediatric Associates. Participated in monthly management roundtables and feedback sessions. Supervise staff during evenings and weekend shifts. Developed customized payment plans and made arguments for repayment, Hit 200% of monthly goals and collected $10,000 in collections in 3 months. Verified authorizations for procedures that were rendered, Identified root causes through questioning and applying appropriate inventions to address them, Mailed out corrected claims to get proper evaluation, Performed variety of clerical duties pertinent to the establishment, Screened collectors calls and completed a scorecard pertaining to the call, Received callers at establishment, and directed calls to destination, Transferred customers calls to various collectors collecting on a specific debt. That’s why we’ve created more than 250 resume samples to get you started on drafting the perfect resume no … PERSONAL SUMMARY. Created a list of people who have not made payments. Sample resumes of Collection Representatives include educational minimums of Associate's degrees in the fields of Accounting or Business, though these degrees are often preferred but not required in order to secure a position. Adhere to all state and federal collection laws, regulations and guidelines. Challenged to collect Chase client base past due charged-off merchant credit card balances ranging from$400 to $100k. Every no-call is an additional shot till it ultimately kills you. Sharon Evans 1034 Farland Street Hickory Hills, IL 60457 (333)-702-8325 s.evans@smail.com Objective To obtain a job opportunity as a Debt Collector with great focus on the job description and capable of delivering the assigned tasks and duties. Among the top 25 collection agents within collection department. Obtained confidential information from customers while accurately updating computer files while conducting each call. LinkedIn Resume Builder. Conducted payment transactions electronically and negotiated payment arrangements for customers on their accounts. Assisted co-workers in my Department when any of us received high volume of accounts that month. We analyzed 5,300 Credit And Collections Analyst resumes to identify the skills, responsibillities, and achievements that hiring managers want to see. Achieved daily and monthly production goals. Managed accounts for paid Subscription clients. Advertisement: Bradley Andersen 10541 Peruvian Method Carson, CA 90746 m. andersen@emailaddress. Updated the customer record with new information, and record. Served as a key member of a financial institute assuring in preventing losses, controllingdelinquent balance and collecting delinquent accounts. He then lists only those previous work experiences that pertain to this particular job. Manage and maintain a monthly workload of 3-500 accounts in an In-House collection agency environment. Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, and through the questioning of neighbors. Credit & Collection Analyst Resume Sample 5.0. I will be sure always. Often held as a positive example by company leadership for the strict adherence to company procedure. Resume example for financial professional with over 20 years of experience in Credit and Collections Management. But you take it in stride and pull down big numbers. Ensured that all customer information is correct, including phone numbers and addresses. Located customers using credit bureau information, background checks, loan documents, and other paperwork or databases. Collection Agent with more than 14 years experience in debt collection and skip tracing.Expert listening and negotiating skills.Goal oriented bilingual individual with strong analytical and critical thinking skills. This is a real resume for a Collection Agent in Whittier, California with experience working for such companies as Smile Brands Finance Inc, Medical Office Of Dr Clarks, Office Team Chiropractor Specialist. Collect on retail accounts ranging from catalog companies, phone/internet service to miscellaneous local municipalities. Management of 300 post -date collection accounts. Advised customers on strategies for debt repayment and modification, Responsible for establishing repayment schedules, based on customers' financial. Meet/exceed collections goals as established by management 26 of 27 months. Choose from a collection of premium designs and easily export to PDF. Acted as customer contact regarding pricing scheduling and shipping. - Select from thousands of pre-written bullet points. November 23, 2020 resume Resume examples. Organization and administration of a large number consumer files. It is particularly important to state the name of the company you want to work with when you are writing your objective. Evaluated client's file before making a decision on the percent of what type of payments would be made. Resume Builder. You can easily tell if the resume writing service knows their way around the collections industry by viewing their sample resumes. Simply view collection agent resume examples as a great way to ascertain resume writing talent. Contacted delinquent customers to obtain payment commitments and bring resolution to unpaid accounts. This way, you can position yourself in the best way to get hired. Receive inbound calls from customers inquiring about outstanding bills. If you are a job seeker looking for a Collections Specialist position, use our sample job description below to see what job skills and experiences employers are seeking. Collected and Negotiated on accounts that were delinquent status. Sample Collection Agent Resume Objectives. Find out what is the best resume for you in our Ultimate Resume Format Guide. Assisted customer queries over the phone and email. Arranged for debt repayment or establish repayment schedules, based on customers' financial situations. Collections Representative with experience at all levels available to collections professional and thorough literature review data collection form services to a company in need. Work Objective: Seeking to obtain a Collection Agent position through an organization where I can utilize my skills and stay an asset towards employer. Answered customer questions regarding problems with their accounts. Performed collection calls on assigned accounts and inbound calls. Negotiate payments on past due dollars as well as plans to ensure payments are made. Contact consumers by telephone to recover money owed on delinquent accounts. When you do this, your interest appears genuine and your chances of getting a job increase. Submitted Detailed reports about the problems faced in the product by the customers and worked with India team to resolve the Issues. Therefore you will notice skills such as p PROFILE : Highly persuasive, pragmatic and resourceful collection agent apt at developing viable repayment plans. They follow the legal protocol established by the state and the federal government when contacting and … Conferred with customers by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service and credit contract with customer. -Experience in persuading customers for paying their past due amounts. While an common resumes merely state claim regarding the candidate’s potential, extraordinary ones prove exactly the same by documenting quantified professional accomplishments. Attended to bilingual customer's inquiries and consistently offered realistic solutions. Responsible for updating and documenting up to 750 files daily. Collection Agent Resume Sample . Developed a relationship with customers that were not corresponding to letters and calls. Responsible for locating customers and securing payment of charged-off accounts and qualifying accounts for legal review. Give customers benefits and consequences of making a payment on their account. Two nights a week and a minimum of two Saturdays per month. Commended as one of the top percent collectors and offered excellent customer service. - Instantly download in PDF format or share a custom link. Processed & Verified Payments over Telephone. Educated customers on benefits of staying current in repayment schedule. The major requisite of this job is your untiring commitment towards job. Advertisement: Bradley Andersen 10541 Peruvian Method Carson, CA 90746 m. andersen@emailaddress. Educated clients on information with their accounts and services. Answered any questions related to customer's accounts and educated customers on any. com. Adapted to a different environment in a reasonable timeframe. Assist customers by setting up repayment plans to payoff outstanding balances. Provided accurate and appropriate information in response to customer inquiries, Defused volatile customer situations calmly and courteously, Accurately documented, researched and resolved customer service issues. Knowledgeable on retail banking products as in ODPLOC, Compass Plus, NBA checking accounts, Savings Sweep, Mobile Banking, Opt in/Opt out, and several other options we have to offer. Customer Service and sales agents 7 Credit / Collection Specialist Resume Examples & Samples. Negotiates payment terms. Easily Editable & Printable. Start with your most attractive skills and work your way from there. Required to identify, assess, and resolve issues/problems within Collections area of responsibility. The introduction to this resume showcases the specialized experience in insurance licensing for FINRA, SEC and compliance.The “Highlight of Skills” section contains keywords appropriate to her experience for ranking high in applicant tracking systems. Debt collectors or collection agents have the difficult job of pursuing payments. Collection agents work with collection agency and recover delinquent debts for their clients. Converted customers' accounts from past due too current. Ranked within the top 10% first card service's agents assigned to 30-day collection activities. Resume Builder. Located and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Inform customers of overdue accounts and quote amounts due. You get called every name in the book. Performed consistently to meet performance standards set by the department. Written by experts: All of our resume samples are either written by human resources (HR) professionals and career advisors, or are real resumes … While an common resumes merely state claim regarding the candidate’s potential, extraordinary ones prove exactly the same by documenting quantified professional accomplishments. Handled members accounts from billing to cancellations and wrote up new agreements for new members. Handle a high influx of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels, including Payment Inquiry and Reconciliation & Control units. Choose from a collection of premium designs and easily export to PDF. Set up repayment plans and new terms of sale. All rights reserved. Answered customer questions about problems with their accounts. Effective usage of all available tools to support results; conventional telephone, predictive dialer, credit bureau, 411.com, lexis nexus and conscious third party contact information. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Exhibit discipline and resourcefulness to meet/exceed assigned monthly quotas and placement objectives. Tested and was knowledgeable each day on the laws of FDCPA as well as state and company regulations. com. Obtain client information by answering telephone calls; interviewing clients and authorized users to … Sample Collections Agent Resume "Instant" Sample Collections Agent Resume - Crush the competition with our new, "Amazing Resume Creator" Notice how the job seeker in this sample collections agent resume opens with a clear objective of what he wants. Initiated consumer negotiations for debt recovery through phone and mail contact, Negotiated settlements or monthly payment allowances within specific client guidelines, Recognized as a Top Collector in 2009; ranked in the Top 10% of Collection production year for 2010. Responsible for recruitment, selection, training, recognition, evaluation, and discipline of staff. Utilized computers programmed with accounting software to record, store and analyze information. Ensure all customer information is correct, including phone numbers and addresses. Received Customer Service Award for outstanding track record collection and positive customer feedback. If you are an employer seeking qualified job seekers for your Collections Specialist position, read our sample job description below and revise it to meet your company's specific job duties and requirements. Successfully demonstrated inherent ability to be persuasive, empathetic, patient, and be well composed. Contact customers via telephone and make arrangements to bring the account current, Update customer information such as phone numbers, e-mail, and address, Perform light skip tracing including 411 and some accurate reports, Opened customer accounts by recording account information, Maintained customer records by updating account information, Maintained financial accounts by processing customer adjustments, Contributed to team effort by accomplishing related results as needed. Check to ensure that appropriate changes were made to resolve customers' problems. Researched and created new Employee Handbook with new update information and regulations. Resume Samples. Prevent impending loss and increase profitability through negotiation and enforcement of scheduled collection campaigns. -Experience in cultivating good relations with customers. Browse Credit And Collections Analyst resume samples and read our guide on how to write a Credit And Collections Analyst resume. Set up repayment plans, offered advise or refer customer to debt counselors. I have been acknowledged for my exceptional work performance and have been. Restate/re-verified banking/billing data to assure accuracy before processing payments. Use skip trace when needed to find additional customer contact information and to collect on delinquent accounts. Organized list according to severity of delinquency. I pride myself on putting the patient/debtor first, with an emphasis on client expectations AND the patient/debtor's needs and abilities. Maintained knowledge of state and federal laws relating to billing and collection procedures. Adhere to FDCPA and state and federal laws and regulations. Reconciled at least one disputed account per day. Manage portfolio of over 1500 high balance accounts. Victor Garner. Collection Agent Resume Sample. Recommend improvements in products, service, or billing methods and procedures to prevent future problems. Collections Agent Resume. Responsible to achieve departmental goals for sales and profit, Discussed the various options to assist consumers to resolve their defaulted student loans, Consistently met and exceeded company goals, Identified inefficient collection procedures and suggested and implemented a Spanish disposition which increased company collection strategies, Organized and implemented important time saving services, increasing productivity, Effectively organized a document map of departmental policies and procedures eliminating the need to sort through files, Sent collection statements to various accounts domestic and international, Created spreadsheets for the AR Manager and department director, Served on a committee to improve and streamline corporate procedures, Team leader on multiple conference calls with other branches, Developed policies to insure all branches were working in uniform. Called customers using telephone. Search the job description for important keywords and include them in this section. Made outbound calls to prospective customers. Diamond file collector for a year straight. Used online databases to identify delinquent customers. Resume: (email hidden) Objective: To acquire an advancing position with a growing Chosen by General Motors Assistance Vice President department head to be involved in a committee to help improve the departments work environment. Establish and maintain effective working relationships with supervising personnel and co-workers. Made outbound calls via autodialer to past due acounts tha twere 1-3 years past due. No need to think about design details. 9978 Daugherty Forge, Chicago, IL +1 (555) 342 5119. Authorized collection agent for Federal recreation area fees, passports, and wood permits. Daily telephone contact with customers to process payments, Setup appointments to arrange pickup of payments or equipment, Assist the Department Manager with any other daily actives, example bank deposit, Prepared bank deposits of $5,000 value or more on a daily basis, Send and close automobile out for repossession/ Skip Trace, Inbound calls properly notate accounts while speaking with customers, Deescalate calls and provide customer service, DMDC SCRP Account members of the military, Collect on past due accounts 180 past due. Implemented customer service strategies to relax the caller, discuss their personal situation and establish payment arrangements. Accountable for all monetary transactions, including weekly and monthly deposits, and auditing cashier. Understand and demonstrate the principles of the Company's Mission, Vision and Values. Strong communication and problem resolution skills. Collect on 10, 30, 60, 90, 120+ days past due and charged off accounts. Received inbound calls from PayDay Loan clients with past due accounts. Trained In-House collectors in collection process and procedures. Helped produce over fifty thousand gross collections in less than six months. Recognized for having 100% quality 4 out of the 11 months employed. Provided superior customer service to our internal and our external customers. Contact consumers by telephone to investigate reasons for past due balances and determine appropriate strategies for repayment. We’ve put together a collection of resume examples for a variety of industries and job titles with recommended skills and common certifications. Demonstrated effective skip tracing techniques through programs and policies implemented by employer to ensure company standards are met. > Collection Agent Resume. Research, organize and present collection reports/quota attainment results as required by Manager. Debt collectors or collection agents have the difficult job of pursuing payments. Assisted customers with payment arrangements to keep accounts from interruptions and further collections. Exceptional formatting is one way to stand out, but precise, professional writing is equally important. An assertive personality who is goal oriented, disciplined and driven. Presented debtors with multiple payment options, including setting up payment arrangements. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. Coordinated with India team to deliver the required coaching material on time on Daily basis. Answer customer questions regarding problems with their accounts. This button will open the login/register page in a new tab. The duties are outlined as follows: Make outbound phone calls to collect on existing and closed credit card accounts. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new collection agent job. Aggressively monitor and manage each account so assure quality assurance & success in a timely matter, Consistently available to assist where needed and encourage team members. Key contributor to meeting office and personal monthly goals. Perform outbound and inbound calls to debtors for past due accounts and assist them in obtaining lines of credit. Use this collection agent CV template as the starting point for your own job-winning CV! Utilized the internet and specialized software to locate people with overdue balances. Maintain proper documentation of all collection efforts on an account. Carson, CA 90746 [your email] Job Objective Seeking to obtain a Collection Agent position with an organization where I can … Located and monitored overdue accounts, using computers and a variety of automated systems. Utilized excellent customer service skills to achieve high degree of client satisfaction. Handled situations to overcome stalls and objections. Provided excellent customer service and Investigation and resolved customer inquiries and complaints in a timely and empathetic manner. This page provides you with Debt Collector resume samples to use to create your own resume with our easy-to-use resume … Determine charges for services requested, collect deposits or payments, or arrange for billing. Maintaining and running a portfolio of accounts in a way to maximize gainful sales and reduce bad debt losses. Performed data entry level tasks for systemizing the employee information system. Mr. John SmithDepartment ManagerABC Company1234 E. Main StreetAny Town, US 55555 Dear Mr. Smith: I am very interested in joining an organization such as (name the organization). Conferred with debtors by telephone to determine reasons for overdue payments and to review the terms or credit contracts and determine appropriate strategy. Front-line representative for the [company name], providing information and assistance to the public in regards to forest recreation and regulations. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise. A self-starter with strong analytical skills; expert in delinquent accounts handling. 04/2017 - PRESENT Phoenix, AZ. Received inbound calls and answered questions from customers satisfactorily. Located and notified customers of delinquent accounts by telephone to persuade them to pay pass due amounts on Higher Education Student Loans. Recorded and updated information about the financial status of customers and collection efforts. Handle high volume of calls 150-200 per day. Consistent 100% weekly quality assurance monitoring audit results. Of those couple hundred, working with managers are seeing a lot more personalized tailored resumes than ever before. Process payments through credit card terminal. © 2020 Job Hero Limited. Make 200-300 calls each day to our customers. Sample Collection Agent Resume Objectives It is particularly important to state the name of the company you want to work with when you are writing your objective. A Collection Agent's resume can host a variety of educational backgrounds ranging from a general education diploma to a Bachelor's degree which, if required, is often preferred to be in the field of accounting. Demonstrate high motivation with a good aptitude for collections while collecting assigned monthly budget. And, since we are available to customers 7 days a week between 8am and midnight, you may find a schedule that complements school or other commitments, Ability to make independent decisions based on established guidelines, Ability to effectively handle complex technical customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfaction, Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries, Must be able to prioritize work, manage time effectively and work successfully in a fast paced, multi faceted environment, Ability to meet or exceed established performance goals, Must be able to adhere to an assigned work schedule, must be dependable and punctual, Will acquire and retain multiple product range knowledge, Bonus opportunity of up to three hundred dollars a month, Implement the Company's Credit Control practices as per the Policy and Procedures documents, Identification, documentation, and resolution of telephone enquiries in an efficient and timely manner (as per deadlines), Project a professional and customer focused impression of company, Deal with customers in an empathetic and professional manner in difficult or awkward situations, To make empowered informed decisions within a timely manner to reduce the business exposure to bad debt and potential unnecessary disruption to the customer, Ensuring that accurate records are maintained in the relevant systems, Communicate and escalate to immediate Supervisor when necessary all issues related to account queries in a timely manner, Daily activity success against company key performance indicators, Meet the agreed standard levels of quality, Experience of working in a fast paced call centre environment working to targets, Excellent work ethic and confident phone manner essential, Excellent interpersonal and organisational skills, Experience of working to and performing against set targets, Ability to deal positively and professionally with difficult situations which may arise, Proactive attitude - must have ability to take initiative to get the job done, Strong PC skills - MS office/data entry experience, Collects gaming debt from patrons by both phone and mail, Investigates finances and ability to pay through various databases, Travels both locally and nationally as related to collection functions, Answers telephone inquiries regarding guest accounts, At least 2 years of experience in Casino Cage, Credit, Collections or Pit Operations, Ability to type approximately 40 words per minute, Ability to access the computer via computer keyboard and operate office equipment, such as telephones, copier/fax machine, and 10-key adding machine, Working knowledge of mathematical skills, such as addition, subtraction, multiplication and division, Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail, Must possess effective listening abilities, Meet minimum production standards for collections and extensions, Keeping accurate log of reservations and extensions on spreadsheet, Must possess basic data entry and word processing skills, Must be able work a variable schedule, including evenings and weekends based on call center needs, Responsible for ensuring that every customer receives the appropriate experience on every contact, either inbound or outbound, Responsible for making a relevant arrangement to obtain repayment of the outstanding arrears or balance, agreeing full and final settlements, or assessing offers relating to customers in financial difficulties or vulnerable customers in line with policy and procedures, Responsible for delivering all personal key performance indicators and objectives so that business goals are met, To assess and resolve enquiries, requests and complaints primarily on the telephone but also by post, email or other electronic channels to ensure that customer and introducer enquiries are resolved at first point of contact unless specialist knowledge or investigation is needed, Accountable for using sound judgement and taking decisions within established procedures, Accountable for adhering to all internal policies and procedures plus internal and external controls such as data protection, customer service call evaluation framework for each service request, Responsible for accurately maintaining company systems so that any information given, actions taken relating to any customer enquiry, or relevant details are accurately logged and followed up within agreed service level agreements, Good Communications and strong ability to negotiate and liaise with customer from various segments, Ability to balance customer service and collections goals, Desirably 3 years collections related activities, Prior work experience in a related job that would provide a good understanding of activities, policies and procedures, Proficient in Excel, including pivot tables, Proficient in all Microsoft Office applications, Troubleshooting and critical thinking skills, Organizational skills to include day-to-day management of portfolio, Ability to complete detailed account reconciliation of existing billings with internal stakeholders, Self Starter, Proactive, Arrive at conclusions him/herself, Work independently and obtain results, Displays analytical ability to troubleshoot issues to their completion, Collections related experience, preferably business to business or corporate collections, Experience with Oracle strongly preferred, Previous collections, call center or sales experience, Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with all applicable laws, Conducts a high volume of outbound calls to customers regarding the collection of past due contract premiums and/or delinquent accounts for services rendered, Determines the reason of the delinquent account and arranges terms of Deferred Payment Arrangement (DPA), Confer with customers by telephone in attempt to determine payment schedule and/or whose credit card has rejected or expired leading to open amounts on their account, May refer certain accounts to collection agencies, Follows company policy and FDCPA guidelines in the collections of 1st Party defaulted accounts, Tracks statistics on success of outbound collection calls, High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience, 1-3 months previous collections experience preferred, Skill in verbal and written communications, Skill in providing customer quality service in all job tasks, Skill in managing escalated calls from upset customers, Using established procedures and working under immediate supervision, performs assigned tasks, Ability to work assigned schedule regularly and reliably, Ability to effectively make outbound calls, take inbound calls using a dialer and or manually, Ability to use computer systems to navigate collections database effectively, Effectively use skills and tools to locate, contact and resolve delinquent debts, Schedule flexibility to work 30-40 hours per week including days, evenings and weekends, Must live within 60 mile radius from Lenexa Care Center, Previous experience telecommuting or working remotely, Computer abilities to navigate systems, as well as the Windows environment, Handle most complex collection inquiries and issues, Identify potential risk situations and report them to the designated Representative and/or to the Supervisor, On certain occasions, approve extensions on loan/lease contracts, up to one month, Adhere to collection guidelines and various laws pertaining to collection activities, Monitor on daily basis the list of pre-authorized payments returned by financial institutions, and communicate to customers if necessary, Assist the Customer Accounts Representatives, Insurance Specialists and the Specialized Collections team as required, Participate in the handling of inbound calls, Perform other duties and assigned tasks according to specific needs, 1-3 years’ experience in customer service in a call center, Bilingual: excellent oral and written communication skills in both English and French, Work with minimum supervision and able to take decisions that are in the best interest of the organization, Ability to promote a cooperative environment and to build team cohesiveness, Excellent computer skills: Ms Office (Excel, Word, Outlook), Advanced level of French and English (both written and spoken), Strong communication skills (both spoken and written), Previous accounting experience/studies (in particular AR) is advantage, Reliable, proactive approach to entrusted tasks (thinking outside the box is a plus), Obtain client information by answering telephone calls; interviewing clients and authorized users to verify information and identity, Ask probing questions in order to better understand customer’s current financial state, Able to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries.